Privacy Policy

Benchgen, Inc. ("Benchgen," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at benchgen.com or use any of our Services.

Please read this policy carefully. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

• Contact and inquiry data: Name, email address, company name, and any other details you submit via contact forms or email.
• Newsletter subscriptions: Email address submitted to receive updates about Benchgen products and benchmarks.
• Benchmark and evaluation data: Information submitted when you request a benchmark or interact with our evaluation platform.

b. Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, and other interactions with the Services.
• Device and technical data: IP address, browser type and version, operating system, referring URLs, and device identifiers.
• Cookies and similar technologies: We use cookies and similar tracking technologies to improve your experience. See Section 6 for more details.

c. Information from Third Parties

We may receive information about you from third-party services such as analytics providers, social media platforms (e.g., LinkedIn), and business intelligence tools, to the extent permitted by their terms.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services.
• Respond to your inquiries, requests, and support needs.
• Send newsletters, product updates, and relevant communications (you may opt out at any time).
• Analyze usage trends and improve user experience.
• Detect, prevent, and address security issues or fraudulent activity.
• Comply with legal obligations and enforce our Terms of Use.
• Process benchmark evaluations and deliver results.

3. Legal Bases for Processing (for EEA/UK users)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data include:

• Contract: Processing necessary to fulfill a contract with you or take steps at your request.
• Legitimate interests: Improving our Services, preventing fraud, and communicating with you about relevant offerings.
• Consent: Where you have given clear consent, such as for marketing emails.
• Legal obligation: Where we must comply with a legal requirement.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Trusted third parties that assist us in operating the Services (e.g., hosting providers, analytics tools, email platforms) under strict confidentiality obligations.
• Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: When required to comply with applicable law, court order, or governmental authority.
• Protection of rights: When necessary to protect the rights, property, or safety of Benchgen, our users, or others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixels) to:

• Keep you logged in and remember your preferences.
• Understand how you interact with our Services (analytics).
• Measure the effectiveness of our marketing.

You can control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of the Services. We do not currently respond to "Do Not Track" signals.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption in transit (TLS), access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to exercise caution when sharing sensitive information online.

8. International Data Transfers

Benchgen is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses where required.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request a machine-readable copy of your data.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.
• Opt out of marketing: Unsubscribe from marketing communications at any time via the link in any email we send.

To exercise any of these rights, please contact us at contact@benchgen.com. We will respond within 30 days.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

11. Links to Third-Party Sites

Our Services may contain links to third-party websites. This Privacy Policy applies only to our Services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: